A common misconception is that using smart devices or building Internet of Things (IoT) technologies within a facility is enough to position that space as “smart”. In reality, an intelligent building is a set of dynamically connected smart systems made inter-operable through a platform that…
Customers have an expectation to receive service in a timely manner and rightly so. If it takes too long, you are less likely to earn their repeat business. Lead times. They are one of the most important supply chain metrics. Why? Because customers set their…
Who has bragging rights? The 2019 J.D. Power Initial Quality Survey (IQS) results were released yesterday, June 19. The IQS gauges how new vehicles are faring in their first 90 days of ownership. The study plays an influential role in shaping public perceptions of automotive brands…
The Occupational Safety and Health Administration (OSHA) conducted an inspection of your facility. OSHA issues a serious citation to your company for a machine guarding violation, despite the fact the OSHA investigator did not actually observe a plausible infraction. Your company would like to contest…
Maybe they are on vacation. Perhaps the email went to a spam folder. Could the receiver lack communication skills? Or, are they just extremely busy? After weeks of creatively attempting to communicate with someone with no success, you may have to admit that the lack…
In a world of same-day delivery and instant gratification, customer expectations have increased across industries. Many auto manufacturers fall short when it comes to providing meaningful interactions throughout the customer journey, including through digital channels. How can they connect with consumers on a more human…
The 5% tax on all Mexican goods was due to start today, June 10th, but, Trump reached an agreement with Mexico…for now. This is good news for the automotive industry and all manufacturing for 180 days. In six months Trump will reassess. Unfortunately, this momentary…
In the grand scheme of project priorities, quality ranks high. Once we get past the iron triangle of scope, cost and schedule as the priorities that defined project success, quality is right there as a fourth horseman, framing the limits of whatever project apocalypse we…
Ten years ago we had under 30 employees – 5 of which walked into a conference room at a large automotive OEM facility, and simply asked how we could build a company around the needs of their plants. We are delighted to congratulate the team…
With the advent of Everything-as-a-Service culture, people want more than just a hood ornament from the vehicles they use, they want an experience along the way. It is no longer enough to make driving your car as comfortable and luxurious as possible, now instantaneous service,…
