Sustained Quality Group wishes you a spectacular and safe July 4th. Words to inspire… “Let every nation know, whether it wishes us well or ill, that we shall pay any price, bear any burden, meet any hardship, support any friend, oppose any foe to assure…
Every year, more than 200,000 U.S. service members return to civilian life. These are men and women who put their talents to work in a mission larger than themselves, accustomed to working in teams toward common goals and in possession of skills and talents that would…
A common misconception is that using smart devices or building Internet of Things (IoT) technologies within a facility is enough to position that space as “smart”. In reality, an intelligent building is a set of dynamically connected smart systems made inter-operable through a platform that…
Customers have an expectation to receive service in a timely manner and rightly so. If it takes too long, you are less likely to earn their repeat business. Lead times. They are one of the most important supply chain metrics. Why? Because customers set their…
Who has bragging rights? The 2019 J.D. Power Initial Quality Survey (IQS) results were released yesterday, June 19. The IQS gauges how new vehicles are faring in their first 90 days of ownership. The study plays an influential role in shaping public perceptions of automotive brands…
The Occupational Safety and Health Administration (OSHA) conducted an inspection of your facility. OSHA issues a serious citation to your company for a machine guarding violation, despite the fact the OSHA investigator did not actually observe a plausible infraction. Your company would like to contest…
Maybe they are on vacation. Perhaps the email went to a spam folder. Could the receiver lack communication skills? Or, are they just extremely busy? After weeks of creatively attempting to communicate with someone with no success, you may have to admit that the lack…
In a world of same-day delivery and instant gratification, customer expectations have increased across industries. Many auto manufacturers fall short when it comes to providing meaningful interactions throughout the customer journey, including through digital channels. How can they connect with consumers on a more human…
The 5% tax on all Mexican goods was due to start today, June 10th, but, Trump reached an agreement with Mexico…for now. This is good news for the automotive industry and all manufacturing for 180 days. In six months Trump will reassess. Unfortunately, this momentary…
In the grand scheme of project priorities, quality ranks high. Once we get past the iron triangle of scope, cost and schedule as the priorities that defined project success, quality is right there as a fourth horseman, framing the limits of whatever project apocalypse we…
