Your Quality Management Team Needs These Skills to Succeed

November 15, 2022

Your quality management team’s skills provide a foundation for the company’s success. The team’s skillset is key to providing high-quality products your customers want.

Continuously developing your quality management team’s skills enables the company to keep up with the industry’s changing technology and practices. Emphasizing quality management impacts other areas of your organization. Continuously meeting or exceeding standard quality levels increases sales and customer satisfaction. Minimizing rework recalls, and returns keep the production line schedule going. Attention to quality management elevates your bottom line.

Prioritize ongoing development of the following skills to increase the success of your quality management team.


Open dialog and active listening promote understanding of ideas and information. This includes explaining the importance of meeting the objectives for quality management. Open communication also promotes collaboration and goal attainment.


Your company may be implementing more automation and operating with fewer employees. This means your team members must effectively manage changing responsibilities and goals.


Giving direction is essential for success. This includes providing motivation and coaching your team members to meet quality standards. Leading by example encourages your team to take ownership of their work.


Being part of a smaller team due to increasing automation means taking on additional responsibilities and priorities. Effectively distributing the workload and holding everyone accountable helps keep your team productive. Consider each member’s abilities when determining who should take on which tasks.


Quality management involves looking at significant volumes of data. Your team members must determine which information is relevant and how to use the data.

Use of Data Analysis Tools

Understanding how and when to implement a root cause analysis, Pareto chart, or box and whiskers chart is important. These data analysis tools provide a foundation of statistical process controls to build on.

Data Replication

Your team members must effectively use measurement tools to provide accurate, replicable data. This reduces the time and money required for rework.


Strategic problem-solving lets your team resolve issues and overcome obstacles. This may include performing internal and external quality systems gap analyses to uncover issues in the systems. Solving problems increases the effectiveness of your quality management team.

Interpersonal Interaction

Your team members must positively interact with each other, coworkers, supervisors, suppliers, customers, and other stakeholders. This includes having each team member explain their purpose, your team’s contributions, and your team’s impact on other departments. These interactions promote effective business operations.

Ongoing Learning

Embracing innovative ideas, tools, and processes is important. Consistently learning new methods, systems, and technologies increases your team’s value to the organization.


Employ sound judgment when interpreting and using data. Your team members must use the data to make logical decisions to optimize processes and products.

Do you need support resources?

Sustained Quality provides support resources focusing on quality containment and customized solutions for quality control challenges. Reach out to us today.